Recent advances in digitization have created opportunities for governments and the social sector to use technology to improve the lives of their constituents, with a particular focus on low income and vulnerable groups. Technology allows services, ranging from medicine to education to training, to be delivered to constituents while saving transportation and child care costs, and in a way that is tailored to the individual needs of the constituents. In this talk, Professor Susan Athey will review challenges and opportunities presented by digitization and artificial intelligence, including some case studies that highlight the as-yet untapped potential.